Use details from the agreement, a current statement or a independently checked official provider channel. A message demanding a payment to new details needs verification before money or documents are sent.
Keep a record of the contact and any instructions received. If a loan is serviced by another organization, confirm its role rather than assuming that a familiar logo identifies the payee.
Details
- Use details from the agreement, a current statement or a independently checked official provider channel.
- Keep a record of the contact and any instructions received.
- Identify the amount received and the opening balance
- Read fee treatment in the written offer
- Compare the dated repayment schedule
Early repayment terms
Check identity through an independent source
Compare the dated schedule with genuine resources and essential outgoings. Request clarification of an unusual first or final payment before treating it as an ordinary instalment.